Skip to content

Why Design

Why design matters

In the age of AI, what value can Goodpatch's design create? The design we deliver is a force — one that asks the right questions, gets to the essence, moves people and organizations, and drives transformation.

History of Design

Design has changed its shape with each era. Its focus has continued to expand from industry to information, from experience to businesses and organizations.

  1. 1950s—
    TargetIndustrial design

    Industrialization

  2. 1990s—
    TargetInformation design

    Information age

  3. 2010s—
    TargetExperience design

    Mobile apps and services

  4. 2020s—
    TargetTransformation design

    Business and organization

Design's focus is moving toward more abstract and management-level domains.

The Essence of Design

In Japan, design has long been misunderstood as something only visual or decorative. The true role of design is to identify essential value and latent needs that have not yet been verbalized, and to maximize that value. It moves between concrete and abstract, designing strategy, requirements, structure, skeleton, and surface.

The diagram shows the design process moving from concrete to abstract through five layers: surface, skeleton, structure, requirements, and strategy.

A design process moving from concrete to abstract.

  1. Surface
  2. Skeleton
  3. Structure
  4. Requirements
  5. Strategy
A Goodpatch reinterpretation based on “The Elements of User Experience”.

We Evolve Design

We have grown alongside the evolution of design. Goodpatch was founded in 2011, at the dawn of the smartphone era. Starting with app UI/UX design that was still uncommon in Japan, we have accompanied many companies through new business launches, product development, branding, and transformation.

  1. The iPhone arrived in Japan, introducing a new touch-based interface and the early era of smartphone UI.

    2008

    The period before Goodpatch was founded.

  2. The app economy expanded. Features could sell a product, but differences in usability started to shape results.

    2011

    Goodpatch Inc. founded

    Goodpatch began by specializing in UI design for smartphone apps, working on designs for fast-growing startups such as Gunosy and Money Forward.

  3. As features became commoditized, user experience became widely recognized as a point of differentiation.

    2010s

    Expanded into UX and service design

    Goodpatch moved beyond UI into UX and service design, designing entire service experiences while also developing its own prototyping product, Prott. Prott ended service in August 2024.

  4. Digital transformation accelerated across industries. In 2018, Japan's Ministry of Economy, Trade and Industry and the Japan Patent Office published the Design-Driven Management declaration, positioning design as a management resource and source of competitive advantage.

    2010sLate

    Expanded design value into brand, business, and organization

    Goodpatch broadened its value into brand experience, business strategy, and organization design to solve management challenges through design.

    Launched ReDesigner

    2018

    Goodpatch launched a service that connects companies and designers while supporting designers' careers.

  5. COVID-19 made the digital shift irreversible, and design became a question on the management agenda.

    2020

    Listed on the Tokyo Stock Exchange Mothers market

    Goodpatch became the first listed design company in Japan, demonstrating the value of design in management.

  6. The main arena of DX moved from UI/UX to business and organizational transformation, creating demand for design as an organizational capability rather than one-off production.

    2020sEarly

    Group expansion and multiple businesses

    Studio Details joined the group in 2021, and People and Design was founded in 2024.

    Established Muture with Marui Group

    2022

    Goodpatch's first joint venture advanced Marui Group's DX through designers participating in management. Naofumi Tsuchiya served as Marui Group Executive Officer CDXO in 2023 and was selected as a director in 2026.

  7. Generative AI spread widely, fundamentally changing how software and experiences are made.

    2025

    Goodpatch brought the UI design generation AI tool Layermate into the group.

    Launched HRmony AI, an AI agent that streamlines recruiting operations.

  8. The age of AI agents is redefining the relationship between people and software: the interface itself.

    Now

    Promoting AI-native management

    Transforming our own operations and organization with AI while redefining what it means to be a designer in the age of AI.

  1. 2008

    The period before Goodpatch was founded.

  2. 2011

    Goodpatch Inc. founded

    Goodpatch began by specializing in UI design for smartphone apps, working on designs for fast-growing startups such as Gunosy and Money Forward.

  3. 2010s

    Expanded into UX and service design

    Goodpatch moved beyond UI into UX and service design, designing entire service experiences while also developing its own prototyping product, Prott. Prott ended service in August 2024.

  4. 2010sLate

    Expanded design value into brand, business, and organization

    Goodpatch broadened its value into brand experience, business strategy, and organization design to solve management challenges through design.

    Launched ReDesigner

    2018

    Goodpatch launched a service that connects companies and designers while supporting designers' careers.

  5. 2020

    Listed on the Tokyo Stock Exchange Mothers market

    Goodpatch became the first listed design company in Japan, demonstrating the value of design in management.

  6. 2020sEarly

    Group expansion and multiple businesses

    Studio Details joined the group in 2021, and People and Design was founded in 2024.

    Established Muture with Marui Group

    2022

    Goodpatch's first joint venture advanced Marui Group's DX through designers participating in management. Naofumi Tsuchiya served as Marui Group Executive Officer CDXO in 2023 and was selected as a director in 2026.

  7. 2025

    Goodpatch brought the UI design generation AI tool Layermate into the group.

    Launched HRmony AI, an AI agent that streamlines recruiting operations.

  8. Now

    Promoting AI-native management

    Transforming our own operations and organization with AI while redefining what it means to be a designer in the age of AI.

Design, Redefined

As AI makes creation possible for anyone, the value that design can provide is changing. More than asking what to make, the role of design is to ask why and for what purpose, and to build the systems that sustain continuous creation.

Without AI

Before

Implementation was scarce, so making things carried high value.

With AI

Next

Judgment becomes scarce, and value moves toward selecting what not to make.

Questions emerge that the existing design framework cannot fully answer.

  1. Issue 01

    Generated outputs saturate when anyone can make them

  2. Issue 02

    More options increase the burden of judgment

  3. Issue 03

    Consistency and intent become harder to maintain

  4. Issue 04

    Sameness grows and uniqueness gets buried

Design, Unleashed

Design has always created value in domains where complex questions gather. In an era when AI handles implementation and efficiency, design deepens into the work of setting questions, designing judgment criteria, and connecting decisions to business and management.

  1. 01

    Design the question

    From making to asking

    When AI takes on making, design begins by defining what should be asked.

  2. 02

    Choose what remains

    From generation to curation

    As outputs overflow, value moves to judging what to keep and what to let go.

  3. 03

    Protect consistency

    From local optimization to whole coherence

    As local optimization increases, design protects overall coherence and intent.

  4. 04

    Design identity

    From sameness to unique value

    When anyone can make similar things, intentionally designing character and context creates distinct value.

  5. 05

    Connect to management

    From specialist craft to management capability

    Design expands from a specialized discipline into a capability connected directly to management decisions.

Our Design

With 15 years of accumulated practice and a proven record as the first listed design company in Japan, we drive corporate transformation from design and experience design.

Get In touch!

Talk to us about anything—UI/UX design for services and products, brand building, AI adoption, new business development, or management and business strategy.